We have collected the answers to the most frequently asked questions to provide you with assistance at any time.
1 - GENERAL
1.1 - Is it possible to register on the platform, even if one doesn’t work in the Public Administration?
The platform is accessible to everyone.
1.2 – Are the platform courses fee-based?
Our courses are free and open access.
1.3 - Where can I find the courses?
The training offers of the e-learning platform can be found in the course catalogue and in the path catalogue. Paths are groups of courses taught together under the same teaching premise. For more details see the guide.
1.4 - What is Dicolab?
Dicolab. Cultura al digitale is a project promoted by the Ministry of Culture - Digital Library within the framework of the PNRR Culture 4.0, implemented by the Fondazione Scuola nazionale del patrimonio e delle attività culturali and financed by the European Union - Next Generation EU. You can find more information and details at this link: www.dicolab.it
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2 – ACCOUNT CREATION, MAINTENANCE
2.1 - How can I access the Fondazione platform FAD?
To access the FAD just simply create a personal account by clicking here. For more details see the guide.
2.2 - I forgot my account username
On our FAD the username is the same as your email address.
2.3 - I would like to change the USERNAME to access my account, is that possible?
It isn’t possible to change the username associated with your account by yourself. To do so, please contact the support service.
2.4 - I cannot remember my password/I would like to change my password
To recover your password, select “Forgot password?” button and enter the email address associated with your account. If you don’t receive an email, check your SPAM folder. If you still don’t receive an email, repeat the process if necessary, ensuring that you enter the email address associated with your account correctly. In case of need, please contact the support service. For further details, please consult the guide.
2.5 - I would like to modify my profile information, how can I do it?
You can change the information linked to your profile by clicking on the Your account button and selecting the Your data item. See the guide for more details.
3 – CERTIFICATES OF FRUITION: CERTIFICATES AND OPEN BADGES
3.1 - What kind of certificates do FAD courses issue?
Some FAD courses issue Certificates of Attendance, others instead issue Open Badges.
3.2 - What is an Open Badge?
The Open Badge is a digital certificate (digital credentials), developed in accordance with an international standard, which makes it possible to certify the competences acquired through the use of one's own courses. It takes the form of an image (.png) inside which detailed information (metadata) is stored, including information on content, learning objectives and competences acquired as a result of use.
3.3 - What is the added value of the Open Badge?
Open Badges can be easily downloaded and exported to CVs and social media with the aim of documenting the competences gained in the course of one's learning programmes.
3.4 – How can I view the competences stored in the Open Badges or check that the Open Badge is valid?
All the information contained in the Open Badges can be viewed, and therefore verified, by uploading the image (.png) of the Open Badge obtained - or entering the url - on any validation platform. Here is the validation platform recommended by FAD.
NB. To prove that the Open Badge has been issued to you, on the validation platform you will also have to enter the email address with which you are registered on the FAD platform.
3.5 - Where do I find my Open Badges?
Each time you complete an Open Badge course, it’ll be stored in your profile. To view, download and share it, consult the Certificates and Badges section of your Personal Area. For further details please consult the guide.
NB. As of December 2024, badges obtained by taking courses on the FAD platform will also be available on the Bestr platform.
3.6 - What is Bestr?
Bestr is the first Italian Digital Credentialing platform. Bestr was created by Cineca, the main Italian inter-university consortium, founded in 1969.