We have collected the answers to the most frequently asked questions to provide you with assistance at any time.
How can I access the Foundation's FAD platform?
To access the Foundation's e-learning platform, simply create a personal account. Select the option "Create an account" on the platform's login page and follow the guided procedure. Once the account is created, use your email as the username and your customized password to access the platform.
We remind you that access to the platform, as well as all its content, is completely free and open to everyone.
I don't remember my account username
On our FAD the username is equivalent to your email address.
I would like to change the USERNAME to access my account, is it possible?
It is not possible to change the username associated with your account on your own.
I don't remember my password/I would like to change my password
To recover or change your password, select the option "Forgot your username or password?" on the platform's login page and follow the guided procedure. When prompted, remember to enter the email address associated with your account.
If you do not receive the password/username recovery email within a few moments, check your email's SPAM folder or, alternatively, repeat the procedure ensuring you correctly enter the email address associated with your account.
I would like to modify or enrich the information on my profile, how do I do it?
To modify or enrich your profile information, select the edit option under your name within the platform. Enter or update your profile data, then click the "Save changes" button.
It is important to complete and keep the various sections of your profile updated to receive the right communications and the best content suggestions from the platform.
How do I sign up for the courses on the platform?
The courses hosted on the platform can be OPEN ACCESS or RESTRICTED ACCESS.
OPEN ACCESS COURSES: Open access courses are available in the "CATALOG" section. To enroll in a course, browse the "CATALOG", click on the cover of the course you are interested in, then click the "Learn more" and "See details" buttons that appear sequentially. From this point, you will find the course, along with all the courses you are already enrolled in, in the "Your training" section.
RESTRICTED ACCESS COURSES: Restricted access courses are part of training initiatives organized by the Foundation in collaboration with other organizations/institutions. Restricted access courses are not listed in the Catalog section. To participate, ensure you understand the requirements by contacting the organizers.
How can I cancel my enrollment in a course?
To unsubscribe from an open access course go to the "Your training" section, enter the tab dedicated to the course you no longer want to participate in and click on the "Unsubscribe" button located on the right side of the screen.
To unsubscribe from a restricted access course, contact the promoters of the initiative.
PLEASE NOTE. In the case of live webinars, where capacity is limited, unsubscribing is a responsible gesture when you are sure you will not be able to participate. This way you will make way for another person.